A Little About Us
A quality VoIP provider, VIP VoIP offers wholesale hosted VoIP services to businesses.
With minimum fuss, you can get a full-featured phone system that takes advantage of the latest internet telephony technology that can be utilised to improve your communications. VIP VoIP takes all the headache out of setting up and managing internet phone systems and will improve your business for you and your customers. We don’t believe we need to tie our customers down to lengthy contracts to keep them with us, our services speak for themselves.
Your Questions Answered
What happens if a customer wants to leave?
We comply with Ofcom’s rules about the portability of telephone numbers. Customers are always free to transfer their numbers to another service provider at any time. The new service provider will make a transfer request to us and we will co-operate.
What is the minimum contract period?
We do not impose a minimum contract term for you as a reseller or your customer for our VoIP services.
What happens if the switchboard server fails?
Our hosted switchboard software runs on a cluster of inter-linked physical servers which share processors, memory and hard drives. The platform is highly fault-tolerant. A further level of resilience is that the entire system is duplicated in a separate data centre. If a major incident disrupted service at our primary data centre then we could re-route calls through our secondary data centre within a few hours.
Is there a minimum monthly spend?
There’s no minimum spend for the first 12 months. After that, a £100/month minimum is typically in place, but we take a sensible, flexible approach and support partners who are proactively building and adding customers.
Can I set my own pricing?
Yes, you can set the pricing for end users to suit you and your business. We provide you set wholesale pricing and you can choose to your own resale price.
Do I get revenue share or wholesale pricing?
We provide you services at wholesale rates and then you as the reseller/partner can choose to set the sales pricing to your end customers as you choose. This way of selling telecoms is better for retaining a larger proportion on your profit margins for quicker and increased growth strategies.
Can I set my own call tariffs and packages?
Yes, as a reseller you can create your own call tariffs, packages and bundles either across your account for some standard defaults or on a per client basis.
Can I use my own domain and login portal?
Yes, you can use your own domain for the client facing portal and emails - like voicemail notifications.
Do customers ever see the provider’s name?
In most cases, no, as long as your branding is applied. The client portal, browser phone, and embedded app can all be fully white labelled. However, our current mobile apps are still branded as VIP VoIP, so this may be visible to customers when downloading and installing the app. We are actively developing updated mobile apps under a new neutral brand. These will also dynamically display your logo once a user logs in, pulling branding directly from your portal settings. These updates are expected to be available later this year.
Are there exclusivity clauses?
No, we do not have any exclusivity clauses.
Is there a minimum number of users/seats?
No, we have no limitation on how you can start your journey with us as a partner, so you can start with one seat or 100 seats. The same way that all our partners will be treated with the same level of care and support regardless of their size or point in their journey with us.
Can your SIP trunks be used for other platforms?
Yes. Our SIP trunks can also be utilised and linked to systems like 3CX, Yeastar and a host of other 3rd party VoIP providers. In fact a number of our reseller partners use 3CX and Yeastar as 2nd platform options they sell and do just that.
Can I bring my own SIP Trunks?
Within our standard license fee per user/server we include industry leading tier 1 providers like Gamma and Magrathea SIP trunks as standard for calls which take advantage of our competitive low wholesale rates for calls and our call bundles. If you'd prefer to continue using your own SIP trunk providers, that is not a problem. In that scenario, you can still pay per extension/server, source new numbers and we can route your calls over your own sip trunks.
Can I leave easily if the service isn’t good?
Yes, you can choose to leave if you decide the service has not been suitable for you. This, however, is also one of the reasons that our company has grown steadily since its inception in 2013 and why we believe we do not need to tie you in to a partnership with us. We have built our reputation over the years from offering no minimum contract term for our wholesale services.
Is there a setup fee or onboarding fee?
No. We do not charge or have ever charged for any setup fees or onboarding fees for our partners.
Can the platform be fully white-labelled?
Yes. We also have our own white label VoIP mobile apps for Apple iPhone and Google Android, or you can choose to deploy your own branded mobile app for an annual fee per platform.
Still confused?
We get it. There’s a lot to get your head around! Why not see whether we already have the answer, or alternatively just give us a call!